Customer Support
We're here to help make your Belize experience truly unBelizeable!
We're here to help make your Belize experience truly unBelizeable!
Our team typically responds within 24 hours to all inquiries.
For Travelers: info@unbelizeable.guide
For Businesses: business@unbelizeable.guide
Get help directly through the UnBelizeable Guide app. Navigate to Settings > About & Support to access in-app assistance.
Available for both iOS and Android versions of our app.
Business users can access specialized support through the Business Dashboard in the app.
For subscription, payment, or listing questions, use the dedicated business tools in your account.
Have suggestions or found something that needs improvement? We appreciate your feedback!
On the login screen, tap "Forgot Password" and follow the instructions sent to your email address.
Open the UnBelizeable Guide app, go to Settings > Subscription > Payment Methods to update your payment details.
Yes! Most features are available offline. Before traveling, open the app while connected to the internet and the content will be cached for offline use.
Business owners can sign up directly in the app by selecting "Business" as your account type during registration. You can then manage your listing, subscription, and payments all through the app interface.
After logging into the app with a business account, navigate to the "Business Dashboard" section where you can manage your listing details, view analytics, and handle your subscription. Payments are processed securely through Apple Pay or Google Pay.
Business users can temporarily deactivate or permanently remove their listing through the app. Go to Business Dashboard > Settings > Listing Status to manage your visibility on the platform.
Subscriptions are managed through your App Store (iOS) or Google Play (Android) account. Go to your account settings in either store to manage or cancel your subscription.